Our Refund Policy

We want to make our refund policy as fair as possible with respect to both you the customer and ourselves as a business. So, here's how our refund policy works. At most escape rooms, all ticket sales are final. The reason why is because each game is a moment in time that cannot be re-sold once the moment has passed. And, unlike many airlines (which are similar in their ticketing concept), we don't overbook to account for some people canceling last minute. So, by purchasing a ticket, you've purchased access to that moment and we've removed the possibility of anyone else getting access.

We are with you and we get it. Sometimes things happen that get in the way of your plans. So, although we cannot offer a refund, we can reschedule you up to 48 hours in advance. Just give us a call, and we’ll do our best to accommodate you.

We know that you will have an amazing time and that this game will be something that will build memories and stories that you will talk about for a long time. We can't wait to have you!

Best,

Josh Kendrick

Owner, Exodus Escape Games